Johnstone Powder Coaters

Last updated: 16 June 2026

Johnstone Powder Coaters (“we”, “us” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you visit our website at www.johnstonepowdercoaters.co.za or contact us for our welding, sandblasting and powder coating services.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By using our website or submitting your information to us, you agree to the terms set out in this Policy.

1. Information We Collect

We may collect the following personal information from you:

• Identifying and contact details – such as your name, email address and telephone or WhatsApp number, which you provide when requesting a quote or contacting us.

• Enquiry details – information you choose to share about the work you need done, including descriptions of items, project requirements and related correspondence.

• Technical and usage information – such as your IP address, browser type, device information and how you interact with our website, collected automatically through analytics tools.

2. How We Collect Information

We collect personal information directly from you when you:

• Complete and submit the quote or contact form on our website;

• Email us at johnstonepowdercoaters@gmail.com;

• Contact us by telephone or WhatsApp; or

• Interact with us on social media.

We also collect certain technical information automatically through Google Analytics and similar tracking technologies when you browse our website (see the Cookies and Analytics section below).

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and prepare and provide quotes;

• To deliver and manage the welding, sandblasting and powder coating services you request;

• To communicate with you about your job, including updates, scheduling and follow-ups;

• To keep records for accounting, invoicing and legal compliance; and

• To understand how our website is used and to improve its performance and content.

We will only use your personal information for the purpose for which it was collected, unless we reasonably consider that we need to use it for a related and compatible purpose, or where the law requires or permits it.

4. Cookies and Analytics

Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies and similar technologies to collect information about how visitors use our website, such as pages visited and time spent on the site. This information is aggregated and helps us understand and improve the visitor experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect how certain parts of the website function. For more information on how Google processes data, please refer to Google’s own privacy policy.

5. Disclosure of Your Information

We do not sell or rent your personal information. We may share your personal information only in the following limited circumstances:

• With service providers who assist us in operating our website or business (for example, hosting and analytics providers such as Google), subject to appropriate confidentiality obligations;

• Where we partner with third parties to complete your order or project, such as where work forms part of a fabrication arrangement; and

• Where we are required to do so by law, court order, or to protect our legal rights.

6. Storage and Retention

Your personal information is stored securely and we take reasonable technical and organisational measures to protect it against loss, unauthorised access, alteration or disclosure. Some of the tools we use (such as email and analytics providers) may store information on servers located outside South Africa; where this occurs, we take reasonable steps to ensure your information remains protected.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. When information is no longer needed, we will delete or de-identify it.

7. Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to the personal information we hold about you;

• Request that we correct or update inaccurate or incomplete information;

• Request that we delete information where we are no longer entitled to keep it;

• Object to the processing of your personal information in certain circumstances; and

• Withdraw your consent, where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

8. Direct Marketing

If we contact you with information about our services, we will do so only where permitted by law. You may ask us to stop sending you marketing communications at any time by contacting us, and we will respect your request.

9. Children’s Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the “Last updated” date showing when it was most recently revised.

11. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, you can contact us:

Johnstone Powder Coaters

Email: johnstonepowdercoaters@gmail.com

Telephone / WhatsApp: +27 79 405 2319

Website: www.johnstonepowdercoaters.co.za

Note: This document is a general privacy policy template provided for convenience and does not constitute legal advice. We recommend it be reviewed against your specific business operations and current POPIA requirements, ideally by a qualified legal professional, before publication.